While feedback is appreciated, providing a reason for your refund request is entirely optional.
4. REFUND PROCESSING
Once your refund request has been received and verified:
Your refund will be approved and processed.
Refunds will be returned to the original payment method used during purchase.
Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
5. PAYMENT PLANS
If you purchased SPMA using an approved payment plan:
Any payments already made within the 30-day guarantee period will be refunded.
Future scheduled payments will be cancelled upon approval of your refund request.
Refund requests submitted after the 30-day guarantee period are not eligible for cancellation of future payment obligations unless otherwise required by law.
6. LIVE EVENTS, BONUS MATERIALS & COMMUNITY ACCESS
Your SPMA purchase may include:
Community access
Bonus resources
Downloadable materials
Live coaching sessions
Special events
Future updates
These items are included as part of the overall SPMA package and are covered by the same 30-Day Money-Back Guarantee.
No separate refund value is assigned to individual bonuses or components.
7. NON-REFUNDABLE ITEMS
The following are generally non-refundable after the applicable refund period has expired:
SPMA enrolments beyond 30 days from purchase
Private coaching services already delivered
Done-for-you services
Consulting services
Customised services or products specifically created for you
Where a separate agreement exists for these services, that agreement shall take precedence.
8. CHARGEBACKS & PAYMENT DISPUTES
We encourage customers to contact us directly before initiating a chargeback or payment dispute.
Most issues can be resolved quickly and fairly.
Where a chargeback is initiated without first contacting us:
Access to all programs may be suspended during the investigation.
We reserve the right to provide payment processors with evidence of purchase, access logs, communications, and acceptance of our Terms & Conditions.
Nothing in this section affects your legal rights.
9. FRAUD PREVENTION
We reserve the right to refuse or limit refunds where there is evidence of:
Fraudulent activity
Unauthorised access
Stolen payment methods
Abuse of the refund policy
Repeated purchases and refund requests designed to obtain access without payment
Any such decisions will be made reasonably and in accordance with applicable law.
10. YOUR CONSUMER RIGHTS
This Refund Policy is provided in addition to your rights under applicable consumer protection laws.
Nothing in this policy limits or excludes any rights you may have under the laws of England and Wales or any other applicable legislation.
11. CHANGES TO THIS POLICY
We may update this Refund Policy from time to time.
The latest version will always be published on our website.
Any changes will apply to purchases made after the updated version is published.